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Terms & Conditions
Tetra will install or repair a boiler, furnace, or air conditioner. The contractor agrees to perform the described work, furnishing the material and labor specified above for the contract price listed above. The homeowner agrees to pay the undisputed portion of the above contract price or the deposit (if financing) immediately after the walkthrough of the above described systems.
Signature terms
The homeowner gives Tetra permission to sign job-related and rebate documents on their behalf.
Co detector
The Homeowner may be required by their town to have one CO detector on every floor to comply with building code. If so, and the home is not code-compliant at time of install, the Homeowner will be responsible for $50.00 per CO detector that is installed ahead of inspection.
Asbestos
Tetra will not be responsible for asbestos abatements of any sort. If asbestos is discovered during removal/installation of existing heating system/piping, the customer will be responsible for the removal of all asbestos impacting the project and the additional charges incurred by the abatement service.
Deposit
Tetra will return full deposit if project is cancelled before installation date. If the installation cannot occur due to no fault of the Homeowner, Tetra will refund the full deposit.
Rescheduling
Tetra reserves the right to reschedule the installation. Any Homeowner that reschedules more than twice may be charged a rescheduling fee of $150 per additional occurrence.
Proposals
Proposals are valid for signing within 14 days.
HEAT Loan
HEAT Loan maximum financeable amount is $25,000 - $50,000 depending on which bank is used. Customer will pay unfinanced amount with first HEAT Loan check.
Collections
If final payment is more than 14 days late, Tetra will submit the collection to a collections agency, based on our discretion. If payment for your project is not finalized within 30 days of install completion, your Fully Covered plan may be deemed null and void.
Service policies
- The equipment purchased is under service warranty as specified in the customer’s proposal
- The equipment is under warranty through the manufacturer, which Tetra will register on your behalf. In the event of an equipment malfunction, equipment warranty issue, or force majeure (e.g. hail storm damages equipment), Tetra will facilitate the communication with the manufacturer and/or your homeowners insurance, assist in diagnosing problems, and do anything in our means to help resolve the issue. Tetra does not, however, take financial responsibility for these scenarios.
Referral Program
These Referral Program Terms and Conditions ("Terms") govern your participation in the referral program (the "Program") offered by Tetra Walls
1. Eligibility
1.1. Participation in the Program is open to individuals who are legal residents of the USA] and are at least 18 years old.
2. How the Program Works
2.1. To participate in the Program, you must refer new customers ("Referrals") to Tetra using the unique referral link provided to you by Tetra.
2.2. A Referral is deemed successful when the referred individual completes a qualifying action, such as completing an install or completing a heating and cooling consult, as determined by Tetra.
3. Referral Rewards
3.1. For each successful Referral, you may be eligible to receive a reward ("Reward"), as specified by Tetra.
3.2. Rewards are subject to change at any time at the discretion of Tetra.
4. Restrictions
4.1. You may not refer yourself or create multiple accounts to participate in the Program.
4.2. You may not engage in any form of spamming or fraudulent activity to generate Referrals.
5. Payment and Delivery
5.1. Rewards will be paid out in accordance with Tetra's payment schedule and method, as specified by Tetra.
5.2. Tetra is not responsible for any technical issues or delays in payment delivery.
6. Termination and Modification
6.1. Tetra reserves the right to terminate or modify the Program or these Terms at any time without prior notice.
6.2. In the event of termination, any outstanding Rewards may be forfeited at the discretion of Tetra.
7. Privacy
7.1. By participating in the Program, you agree to Tetra's Privacy Policy and consent to the collection, use, and disclosure of your personal information in accordance with such policy.
8. Limitation of Liability
8.1. Tetra shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Program.
9. Governing Law
9.1. These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
10. Contact Information
10.1. If you have any questions about the Program or these Terms, please contact marketing@tetra.com
By participating in the Program, you agree to be bound by these Terms. Tetra reserves the right to disqualify any participant who violates these Terms or engages in fraudulent activity.
Effective 2/21/24