Frequently asked questions

Rebate amounts vary based on your home and heating and cooling system, but most homeowners save at least $10K and up to $25K.

Installing a heat pump can save a family hundreds of dollars each year on energy bills. The Inflation Reduction Act includes tax credits and rebates that can cover up to 30% of the costs, depending on household eligibility.

In order to keep your system covered by the Fully Covered Guarantee - you need to do three things:

1. Inspect your system and make sure to report any issues that you see in a timely manner. 

1. Clean your boiler filters every 4 months. 
2. Work with your project manager to schedule your annual tune-ups

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Look at your boiler and check for any clear signs of lower performance or excess wear

Pay close attention to:

• Pipes, valves, and connections for any abnormalities such as wear, leaks, or corrosion.
• Make sure venting is not blocked: both intake and exhaust can have ice buildup outside or vegetation. 
• Air intake must be free of obstruction (no vegetation, animals, lawn furniture, etc) 
• Check for any leaks/excess water: most likely to happen at joints or pressure release valve. 
• Check condensate drain if its clogged or blocked

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Every 3-4 months, you will need to clean your boiler filter to maximize energy efficiency and safety. There are three parts to clean: the inlet water filter, the strainer, and the air intake filter. All you will need is a toothbrush and cool, running water. 

1. Turn your system off.
2. First, drain the hot water heater side of your boiler. 
3. Remove the clip and remove the strainer, and rinse it under cold running water. 
4. Reinsert and tighten the strainer.
5. Then drain the hot water heater side of your boiler.
6. Remove the inlet water filter and rinse it with cold, clear running water and, if necessary, scrub it clean with a brush.
7. Turn off the power to your unit and take off the front cover of your boiler.
8. Pull the filter out of the boiler and run it under cold, clear running water and, if necessary, scrub it clean with a brush.
9. Allow filter to dry out completely before returning to the boiler.

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We only send a team when necessary to perform annual maintenance on your boiler. Your dedicated project manager will schedule your annual boiler maintenance visit a year after installation.

While HVAC maintenance costs may run as little as $75 to $200, the average HVAC repair cost range is $243 to $1,567. The nationwide average HVAC repair cost is $351. More extensive damage that requires replacing parts costs upwards of $3,000. When you choose Tetra for your upgrade you don’t have to worry about any of this - all these costs are part of the Fully Covered Guarantee.

Absolutely. Your servicing schedule aligns with your system's needs, including tune-ups. We cover the costs, sending technicians as needed at no extra charge.

Absolutely. Boiler repairs including labor and parts are included in the cost of your system.

In short yes. Here’s what the guarantee does not cover: 

• System negligence: As outlined in this blog, you will need to perform routine inspections and clean your boiler filter. Following this will help keep your system operating at the highest efficiency and keep it eligible for The Fully Covered by Tetra Guarantee. 
• You (or anyone else!) take a baseball bat (or anything else) to your equipment and intentionally destroy it.
• Another contractor damages the equipment. If that happens, we'll fix it and they'll pick up the bill.
• There's an Act of God or extreme weather event. If that happens, we'll work with your homeowner's insurance and they'll cover it.

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In short yes. Here’s what the guarantee does not cover: 

• System negligence: As outlined in this blog, you will need to perform routine inspections and clean your boiler filter. Following this will help keep your system operating at the highest efficiency and keep it eligible for The Fully Covered by Tetra Guarantee. 
• You (or anyone else!) take a baseball bat (or anything else) to your equipment and intentionally destroy it.
• Another contractor damages the equipment. If that happens, we'll fix it and they'll pick up the bill.
• There's an Act of God or extreme weather event. If that happens, we'll work with your homeowner's insurance and they'll cover it.

That's it, if there's anything else, it's on us.

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Our highly trained, licensed contractors ensure proper installation and efficiency. If your system breaks, we'll promptly work with you to diagnose the issue and if necessary send a technician to handle the repair, all included with Fully Covered by Tetra at no extra charge.

Fully Covered is non-transferable. That means your coverage ends when you leave the home the system was installed at.

Yes, air sealing reduces energy usage by preventing drafts and minimizing heat loss, making your home more energy efficient.

Air sealing can save homeowners up to 15% on heating and cooling costs by reducing energy loss.

Air sealing improves energy efficiency, lowers utility bills, enhances indoor comfort, and can improve indoor air quality by reducing drafts and allergens.

Yes, proper insulation reduces the electric bill by maintaining a consistent indoor temperature, reducing the need for heating and cooling.

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PSEG offers a 40% discount on electricity delivery charges for usage above 400 kWh/month from October 1 to May 1 for heat pump users.

ConEd provides a one-year price guarantee for the first 500 air-source or geothermal heat pump customers. If your bills are higher on the new rate, they'll credit you the difference.

Rockland & Orange is offering $80 per MMBtu, which adds up fast!

Yes, many appliances still consume electricity when plugged in but not in use, often called "phantom" or standby power.

Yes, energy conservation is important because it reduces energy consumption, helps protect the environment, and saves money on utility bills.

Your power bill may be high due to inefficient appliances, poor insulation, excessive heating or cooling, or leaving devices plugged in when not in use.

Regular HVAC maintenance, such as changing filters and cleaning coils, ensures your system runs efficiently, preventing breakdowns and saving you money in the long run.

Yes, proper insulation can save money by reducing the amount of energy needed to heat and cool your home. It helps maintain a consistent indoor temperature, leading to lower energy bills and less strain on your HVAC system.

HVAC air filters should be checked monthly and replaced every 1-3 months, depending on factors like filter type, system usage, and whether you have pets or allergies. Regular replacement ensures optimal airflow and system efficiency.

Yes, smart thermostats can save money by optimizing your heating and cooling schedule. They learn your habits and adjust the temperature based on when you're home or away, reducing energy usage and lowering your utility bills.

Rebates from Mass Save typically take 6-8 weeks to process, although times may vary depending on the specific rebate and application. With Tetra, you don’t have to wait at all. We offer instant rebates by deducting the rebate amount off your final bill.

Most homeowners save $500 a year on their power bill, which adds up quickly over the lifespan of your new system.

Mass Save helps people save money on energy-efficient appliance updates by offering free energy assessments, rebates on appliance purchases, and more. With Tetra, you’ll get even more help managing the install process and applying for Mass Save rebates.

Mass Save is a program in Massachusetts that helps residents and businesses make their homes more energy efficient. They do this by helping people upgrade to heat pumps through rebates and other resources.

The majority of installations in Massachusetts can cost around $15,854 after deductions. Remember you can earn up to $16,000 in rebates through Mass Save, not a bad deal.

High gas bills can be caused by inefficient heating systems, poor insulation, or leaks in your home.

You can lower your gas bill by sealing drafts, upgrading your HVAC system, using a programmable thermostat, and insulating your home.

You should consider replacing your furnace if it's over 15 years old, requires frequent repairs, or isn’t heating your home efficiently.

Gas prices tend to fluctuate, but they have generally been rising due to supply and demand factors. The only way to not have to worry about increasing gas prices is by upgrading to a heat pump.

Yes, a new energy-efficient HVAC system can lower your energy bills and reduce long-term repair costs.

In most cases, turning off the unit entirely when you're away could lead to your air conditioner working harder to cool your home once you return, which basically defeats the purpose of turning it off all together.

You can save money on your energy bill with a programmable thermostat, by properly insulating your home, and by upgrading to an energy-efficient HVAC like a heat pump.

Most homeowners save $500 a year with a heat pump.

Yes, regular HVAC maintenance helps improve energy efficiency, lowers utility bills, and prevents expensive repairs.

Changing air filters keeps your system running smoothly, improves air quality, and helps reduce energy costs.

Yes, like any HVAC system, heat pumps need regular maintenance to ensure efficient performance and extend their lifespan.

Clean or replace air filters, check the thermostat, inspect ductwork, and clear debris from outdoor units every season.

Heat pumps should be professionally serviced at least once a year to maintain optimal performance. Any new heat pump from Tetra comes with 10 years of free maintenance.

A mini-split system is a ductless HVAC system that provides heating and cooling through wall-mounted or floor-mounted indoor units connected to an outdoor compressor.

Despite the rising cost of electricity in Massachusetts, you are eligible for government incentives and rebates on your heat pump purchase and installation. Plus, you can offset the cost of your energy bill through community grid partnerships and working with third-party energy providers.

Heat pumps don’t require combustion, so you don’t risk being exposed to carbon monoxide and other hazardous materials.

By combining negotiating power, you and your neighbors can often secure lower energy rates.

Heat pumps offer both heating and cooling in one system, help reduce greenhouse gas emissions, and don’t emit carbon monoxide in the event of a leak.

You bet! Electric heat pumps are designed to work in cold weather, some are even effective in sub-zero temperatures.

Today’s heat pumps can last around 15 years depending on the model and how much you use it. Proper installation and yearly maintenance also play a big role.

Basically you would look at your power bill for the last 12 months, find the estimated energy costs from the system you’re considering, and subtract the difference. 

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There are lots of factors that affect your energy consumption. Location, time of the year, the temperature you keep your home when you sleep, how often you’re home, and so much more.

You bet. You can use your specific energy consumption data like your latest electric bill, combined with baseline costs, to estimate how much your system will use now and in the future.

Big time. Heat pumps are drastically more efficient than fossil fuel systems and prevent the most CO2 emissions of any other HVAC.

A third-party energy supplier is a company that sells electricity or natural gas directly to consumers. Unlike the local utility, which is responsible for delivering energy and maintaining infrastructure, third-party suppliers focus on providing competitive rates and different pricing plans.

Utility companies are responsible for the distribution and maintenance of energy infrastructure, while third-party suppliers focus on the sale of energy. Utilities handle the physical delivery of energy, and third-party suppliers offer choices in terms of rates and plans.

To choose a third-party energy supplier, compare rates, contract terms, and additional features like renewable energy options. You can use comparison websites or consult with customer reviews and ratings to find the best supplier for your needs.

Some risks include potentially higher prices, confusing contract terms, or unexpected fees. It's important to read the contract carefully and understand the terms before committing. Always check for any hidden charges or penalties.

Yes, you can switch between third-party suppliers. However, review the terms of your current contract, as there may be early termination fees or other conditions. The new supplier will typically handle the switch for you.

Yes, your local utility will continue to handle the delivery of energy and maintain the infrastructure, regardless of which third-party supplier you choose.

Third-party suppliers will provide a separate charge on your energy bill for the supply of energy. Your local utility will still charge for delivery and any other associated services. The total bill will include both the supply charge from the third-party supplier and the delivery charge from the utility.

Benefits can include competitive rates, flexible contract terms, and options for renewable energy sources. Some suppliers may also offer additional perks or incentives, such as rewards programs.

Check for reviews and ratings from other customers, verify the supplier's credentials, and see if they are accredited by regulatory bodies. You can also check for any complaints or issues reported with the supplier.

Start by contacting the supplier's customer service to resolve the issue. If the problem is not resolved to your satisfaction, you can escalate the matter to regulatory agencies or consumer protection organizations in your area.

Understanding these aspects can help you make informed decisions when dealing with third-party energy suppliers and ensure that you choose the best option for your energy needs.

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One of Tetra's fully vetted, top-quality installers will handle the job. We only work with the best local pros.

Depending on the system you choose and the size of your home, the installation can be anywhere from 1 to 3 days.

We can install your system as soon as a couple days after you put down your deposit.

In a word, magic. But seriously. We’ve pulled together hundreds of characteristics on each home from public sources, like building assessor records and compared those to thousands of heating and cooling installs. Add a dash of secret sauce and, voilà! You get an instant, guaranteed price. Why go through the effort? To save you $$$. No in-person visit means a lower cost and we pass those savings onto you. Just one of the ways we save you money and time.

If you are self-financing your project, you can pay for your installation with credit card, check, or ACH. If you are considering financing, we will apply handle the application on your behalf through your state program or through Goodleap which offer 1-day funding.

No. Our pricing is firm. We’ll confirm the cost of your project after your walkthrough and there will be no changes in price after that point—no matter what happens on installation day.

We can make specific recommendations based on the information you provided and our experience installing hundreds of systems. Plus, the pre-installation walkthrough gives us an opportunity to confirm the recommendation.

Monthly costs vary based on usage, the number of people in your household, and other factors. However, homeowners who install energy-efficient appliances report energy cost savings of 25% or higher.

If you work with Tetra to install your new heat pump, we will prep all paperwork and apply for the rebates on your behalf.

Unlike traditional systems, mini splits don’t require ductwork and offer more efficient, room-specific temperature control.

Mini splits are ideal for homes without existing ductwork or for spaces like additions where extending ductwork would be difficult or expensive.

The initial cost of a mini-split system can be high, but the energy savings over time can make it a worthwhile investment.

Mini splits are relatively low-maintenance compared to traditional HVAC systems, requiring regular filter cleaning and occasional professional servicing.

The cost varies depending on the type of system and installation. For example, a furnace can cost between $1,800 and $6,900, while heat pumps can range from $15,000 to $45,000. Homeowners who work with Tetra typically save $10,000 with instant rebates from state and federal programs.

Consider replacing your system if it's 15-20 years old, requires frequent repairs, or your energy bills are rising significantly.

The best time is before the winter or summer season begins, as you’ll have more time to choose the right system without urgency and contractors will be more available.

Heat pumps offer a more energy-efficient way to heat and cool your home. While no two homes are the same, most homeowners will see lower power bills, reduced carbon footprints, and lower maintenance costs with a heat pump than they would with a furnace.

Yes, by maintaining it regularly and ensuring your home is well-insulated, you can educe the system’s workload and help it last longer.

Your winter heating bill is higher due to a combination of rising energy costs, particularly gas heating prices, and increased energy demand. Many homes also lose heat through gaps and insufficient insulation, leading to higher energy consumption.

Heating costs are rising primarily due to the increased price of fossil fuels, heightened demand for energy, inflation, and supply chain disruptions.

To lower your energy bill, you can weatherize your home by sealing gaps and adding insulation, maintain your heating system with regular tune-ups, and use a smart thermostat to optimize heating efficiency.

The EIA predicts that natural gas prices may decrease soon, which could reduce next winter’s heating bills. However, energy prices are unpredictable, so the best way to lower costs is by reducing your home’s energy waste.

If you need assistance, contact your utility company about budget billing options, or explore state and federal programs like the Weatherization Assistance Program that can help cover high heating costs.

Electric heat pumps are more energy-efficient than traditional gas heating systems, providing up to three times the efficiency of older technologies.

Gas heating systems can emit harmful pollutants like carbon monoxide, which poses serious health risks if not properly ventilated. Electric heating systems eliminate these risks entirely.

Switching to an energy-efficient electric heating system, such as a heat pump, can boost your home's marketability and potentially increase its value.

Modern electric heat pumps are designed to work efficiently even in cold temperatures, providing consistent heat throughout the winter.

Start by analyzing your power usage, researching local rates, performing regular maintenance on your HVAC, and paying attention to fees and taxes on your power bill.

Regular maintenance ensures your HVAC system runs efficiently, preventing it from using more energy than it needs to. With Tetra, you’ll get 10 years of free repairs and maintenance on any system.

A wattage tester measures the energy consumption of your appliances, helping you identify and replace inefficient ones that may be driving up your electricity bill.

Knowing the average rate in your area helps you determine if you’re paying too much, leading you to lower electric bills.

An energy audit can identify inefficiencies in your home, offering solutions that can help you save on your electric bill in the long term.

Boilers can last 15 years or more with proper maintenance.

Yes, heat pumps are significantly more efficient, using up to three times less energy than gas boilers.

According to the Department of Energy, on-demand water heaters save homeowners an average of 24-34% on their monthly energy costs. If you’re considering a hybrid electric water heater, you can take a look at your estimated operating costs using AO Smith’s online calculator.

Hybrid and on-demand water heaters are more expensive primarily because they have a much longer lifespan than storage tank heaters. They typically last 15 years or up to 20 years with annual maintenance. In contrast, conventional storage tank heaters last anywhere from 10-12 years. Hybrid and on-demand heaters are also safer to operate. Hybrid water heaters don’t combust so you never run the risk of carbon monoxide or exhaust gas spilling into your home. On-demand water heaters are direct-vented and sealed so they also prevent the risk of carbon monoxide or exhaust spillage. Hybrid and on-demand heaters are also more efficient than storage tank heaters. While the upfront cost may be high, you’ll see a big improvement on your monthly energy bill.

We carry four types of water heaters:

1. Electric hybrid (heat pump heater)
2. Natural gas/propane on-demand water heaters (tankless)
3. Storage tank water heaters
4. Indirect water heaters (running off of a forced hot water boiler).

Definitely. We’d use it to upgrade our own HVACs. Between helping you save up to $16,000, the home energy assessment Mass Save provides, and all the other resources available, Mass Save is a great way to help improve our planet.

First, you’ll get a free energy assessment, to determine if you qualify for a rebate. If you do, the experts at Tetra will install your heat pump for you, along with insulation measures. Once all the work has been done, we’ll deduct up to $16,000 in rebates right off your bill.

Besides saving about $500 a year on your power bill, you’ll also save money on maintenance and repairs compared to a traditional HVAC system.

Mass Save is a program sponsored by several Massachusetts utilities and energy efficiency providers including Berkshire Gas Company, Cape Light Compact, Eversource, Liberty, National Grid, and Unitil. These sponsors work with the Massachusetts Department of Energy Resources to promote energy efficiency services in Massachusetts. Through the program, Massachusetts residents and businesses can receive a no-cost Mass Save home assessment, as well as incentives including new insulation rebates, energy-efficient appliance rebates, heating rebates, and more.

The Mass Save program is funded by the energy efficiency charges found on all customers’ gas and electric bills. You are already paying into the Mass Save program, so why not take advantage of a no-cost home energy assessment and Mass Save system rebates?

The Mass Save HEAT Loan offers interest-free financing for qualifying energy efficiency work up to $50,000. HEAT Loans are available to qualifying customers who are participating in the Mass Save program.

Yes, we are! And we’ve helped thousands of homeowners save millions of dollars.

A Mass Save Home Energy Assessment is an evaluation of your home’s energy efficiency. Your Home Energy Assessment—which must be conducted by an authorized Mass Save contractor, like our partner Neeeco—will look for problem areas in your home. You’ll receive a report following your Mass Save energy audit that includes a list of recommended upgrades to help you save energy and money.

Electricity rates are 50% higher in New York versus the national average and there are a few ways to reduce your energy bills.

You don't need to apply directly! Tetra will handle the entire rebate process for you, ensuring that your rebate is applied directly to your final invoice. All you need to do is provide some basic information about your home, and we’ll take care of the rest.

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In New York, there are currently no energy efficiency or insulation requirements to qualify for the rebates.

All you have to do is contact a participating contractor, like Tetra. They’ll visit your home, recommend the right equipment, and fill out the application.

At this time, incomes of all levels are eligible.

It varies greatly by home but we usually install between 45k to 55k BTUs per home.

You get your rebate instantly. No waiting for rebates!

Yes you can. The experts at Tetra know all the details on the other incentive programs and can help you maximize your rebate savings.

It is possible that your home will require some electrical updates. Our team will assess your home’s needs and help you make sure that you are ready for a heat pump.

Con Edison is offering up to $12,000 in rebates for homeowners who disable or remove their existing heating and cooling system and replace it with a heat pump.

All kinds! Air-Source Heat Pumps, Ground-Source Heat Pumps, and Air to Water Heat Pumps.

When you apply for a heat pump rebate, you’ll need to provide your account information with your energy provider, information about your new heat pump unit, and proof that you have completed the purchase and installation of your heat pump.

Both air source and ground source heat pumps are eligible. Specific requirements may vary by program, so check the guidelines for each incentive.

The process varies from utility provider and system type. It can be confusing. Working with Tetra, a NYSERDA approved participating contractor, makes this process easier because Tetra handles all the rebate programs.

Yes, you can often combine state, local, and federal incentives to maximize savings. However, ensure you meet the eligibility requirements for each program and verify if there are any restrictions on combining incentives.

Some programs, such as NYSERDA’s Heat Pump Program for Low-Income Households, have income restrictions. Check the specific eligibility criteria for each program to determine if you qualify.

The processing time for rebates can vary. Typically, it may take several weeks to a few months after your application is submitted and approved.

Installing a heat pump can save a family hundreds of dollars each year on energy bills. The Inflation Reduction Act includes tax credits and rebates that can cover up to 30% of the costs, depending on household eligibility.

Heat pumps and biomass stoves and boilers with a thermal efficiency rating of at least 75% qualify for a tax credit up to $2,000 per year.

As part of the Inflation Reduction Act, beginning Jan. 1, 2023, the credit equals 30% of certain qualified expenses: Qualified energy efficiency improvements installed during the year which can include things like: Heat pumps, water heaters, Insulation and air sealing materials or systems.