Frequently asked questions

We aim to schedule installations as quickly as possible, coordinating with your availability and ensuring materials are ready. Once finalized, our professionals deliver a seamless installation experience. After all paperwork and financing have been taken care of, we can install as soon as the next day.

This is our promise of worry-free ownership. For 10 years, we’ll handle all repairs, maintenance, and tune-ups at no additional cost. No hidden fees, no fine print—just peace of mind knowing your system is fully protected.

We work exclusively with licensed and insured installers who meet our rigorous quality standards, only 4% of installers who apply to join the Tetra platform are approved to join. Each partner is vetted for months for their experience, reliability,  and commitment to excellence.

Upfront Savings – We maximize and provide instant rebates, plus we receive wholesale discounts on top-brand systems—helping you save thousands.
Fully Covered™ Plan – We cover repairs, tune-ups, and maintenance for 10 years at no extra cost.
Top-Quality Installations – We only accept the top 5% of installers onto our platform. Our licensed, vetted professionals deliver exceptional results.
End-to-End Support – Our team handles everything from financing and rebate applications to material parts ordering and coordination with multiple contractors. Simply sign your proposal and open the door on installation day—we'll handle the rest.

The Tetra platform uses publicly available data from city permits and building assessors to generate a virtual model of your home, using their proprietary AI platform to analyze energy consumption, home size, and geographic climate conditions, ensuring the system design matches the specific needs of your  home. We stand behind the performance of each of our systems, with our Tetra Fully Covered Guarantee: 10 Years of Free Maintenance and Repair for every  system installed.

It's easy to work  with Tetra. Answer a few questions online and get a free, instant quote for your project. Meet with one of our team members to confirm your project  details, sign your proposal and your dedicated Tetra project manager handles  the rest. From matching you with a licensed, vetted install team to ordering  parts and doing your rebate and financing paperwork. Plus every Tetra system  is covered with 10 years of Free Repairs and Maintenance - so you never have  to worry about the performance of your system.

Tetra  offers homeowners full service upgrades and installation of HVAC systems,  including ductless and central heat pumps as well as traditional boilers and  furnaces and hot water heaters.     End-to-end project management, including material sourcing, permitting,  installation, and system maintenance, we provide assistance with rebates and  financing options to help homeowners save on costs

Tetra is the  easiest, most affordable way to upgrade your heating and cooling system. We  specialize in helping homeowners transition to more energy-efficient  solutions like heat pumps, which are great for the environment and your  wallet. Think of us as your one-stop shop for heating and cooling upgrades, helping with rebate and financing, providing the equipment, the installation  team, repairs and maintenance and everything in between.

Not immediately, but it’s a good idea to start planning for an upgrade. New systems will be more efficient, reduce maintenance costs, and ensure compliance with future regulations.

No, Mass Save rebates aren’t ending. They are significantly reducing in 2025, so you should act now if you’re considering a heat pump upgrade.

Absolutely. Your servicing schedule aligns with your system's needs, including tune-ups. We cover the costs, sending technicians as needed at no extra charge.

Yes, proper insulation reduces the electric bill by maintaining a consistent indoor temperature, reducing the need for heating and cooling.

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Your power bill may be high due to inefficient appliances, poor insulation, excessive heating or cooling, or leaving devices plugged in when not in use.

Yes, a new energy-efficient HVAC system can lower your energy bills and reduce long-term repair costs.

Big time. Heat pumps are drastically more efficient than fossil fuel systems and prevent the most CO2 emissions of any other HVAC.

Despite the rising cost of electricity in Massachusetts, you are eligible for government incentives and rebates on your heat pump purchase and installation. Plus, you can offset the cost of your energy bill through community grid partnerships and working with third-party energy providers.

We can make specific recommendations based on the information you provided and our experience installing hundreds of systems. Plus, the pre-installation walkthrough gives us an opportunity to confirm the recommendation.

Yes, you can often combine state, local, and federal incentives to maximize savings. However, ensure you meet the eligibility requirements for each program and verify if there are any restrictions on combining incentives.

Installing a heat pump can save a family hundreds of dollars each year on energy bills. The Inflation Reduction Act includes tax credits and rebates that can cover up to 30% of the costs, depending on household eligibility.