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Tetra Installation Reviews
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Great experience. Installed in one day. I wasn't even there. I had no critiques when I finally took a look. The system works great.
We are so glad we found and went with Tetra! The people were so responsive and quick, the process was lightning speed, and the install was perfect and professional. Our install took place on a snowy 19 degree Saturday. The team never complained and worked as quick as they could. They were courteous, efficient, and cleanly. One of the best parts about Tetra that set it apart from other companies we had considered was that they do so much of the paperwork for you. Our loan application, the rebates, the tax credits, the Mass Save documentation. It was flawless and so helpful. We were able to send our documents in few different modalities, so I could just text in photos of our home and use a portal for more sensitive docs. It was all so easy and I felt cared for every step of the way. We'd gotten a few different quotes for mini split systems from a few different companies but none of them could compare with the level of service and ease that Tetra provided. We are very happy homeowners right now, and are so grateful that we are more comfortable AND sustainable than ever! Thank you Tetra!
The entire process from start to finish was amazing. Every person was professional, knowledgeable, and made sure we were taken care of and understood everything throughout the entire process!
The whole process was easy. Company followed through with all the promises made. Workmanship was excellent. Workers were professional and clean. Highly recommend
Edited: 3 star to 5 star. There was an error, and they handled it the best way possible, after it was brought to their attention. This company will put the time and effort in for their customers. I would work with them again, anytime. Thank you for all the hard work Tetra team!
They responded and installed it all so quickly and efficiently. It was impressive! All my questions were answered and concerns resolved. The system works wonderfully. Thanks.
Tetra has a company of excellent representatives. Reba was the starter of this process and she helped it be so seamless. Everyone that followed after was attentive to details and they helped us manage it so smoothly. I would recommend them to everyone I know. Thank you!
Tetra was AMAZING. Super fast communication, incredible price and professional installers. 100% recommend!
Great company. Nice to have a contracting company deliver on their commitments!
I was honestly skeptical at first because their price was better than anyone else. They knew everything about my house without even coming onsite and they knew exactly what I needed. Install was east and the units look/work GREAT.
Tetra was super smooth to work with. They had wonderful people at all points of the sale process. Installation was fast and very professional
I am extremely satisfied with the exceptional service I received from the very beginning when I was asking for information up until the day of installation. I'm very appreciative with the smooth process. Very easy and stress free for me! I just can't say enough good things about Tetra. I would recommend them 100%.
We had a great experience from start to finish! The installers were professional, courteous, prompt, efficient, as well as clearly knowledgeable and experienced. We appreciated how considerate they were of the fact they were in our home. They took time to answer any questions we had and for whatever explanations were needed. And we love having central AC!!
Excellent job all the way from planning through sizing capacity of condensers, onsite visit and executions in a timely planner . Reba was very knowledgeable and walked us through the entire process. Tetra is technically very competent and had a deep understanding of the MASS SAVE program, how to apply for a rebate, how to get financing etc. Jon Legg privided great support to schedule the installation.The crews that came to install the HEAT PUMP were very knowledgeable and did an excellent job . The customer support interactions were very good. TETRA is a very responsive organization with great capabilities and were lower cost than competitors
I had several HVAC companies come out to quote our project. All were $30k+… Tetra beat that price, had incredible customer experience and a smooth as butter installation. Feeling spoiled honestly
I used Tetra to go green and get a heat pump installed in our entire home. I got several quotes from various contractors but Tetra's pricing was super competitive and, in general, their streamlined process and the transparency and honesty about everything was above and beyond! Highly recommended!
This has been a really seamless experience. Customer service is quick to respond to my questions. Randy and Thomas are top notch. Love the finished product. Just in time for a heat wave!
Thank you Tetra for restoring my confidence in home contractors! The customer support provided throughout the process was top notch! From the day I signed the contract to the day of installation there was constant communication letting me know exactly what would happen next and what was required of me. All my questions were answered and the installation was scheduled quickly and completed on schedule. The price was MUCH lower than all my other estimates - by thousands of dollars! Tetra even followed up post installation to ensure all was good. As an added benefit, they assisted with completing and submitting all required forms to ensure I receive my rebate and HEAT loan. If only more contractors demonstrated this level of customer support! Highly recommend for your HVAC installation.
The process that we went through was precise, thorough, and accurate. The contract was affordable and we are 100% satisfied with the completed project. The installation crew was quick, tidy, and efficient. The Support System we worked with were amazing. Kudos to Reba Knickerbocker, Randy Nel, and Thomas LaFountain. Thank-You.
Very professional and efficient work installing a 4 zone mini ductless heat pump system. Also the work was done in a very timely manner.
Excellent employees, very considerate of my fur babies ensuring that they didn’t escape. Cleaned the job site after completion.
Their pricing is very fair and they rely on great local companies. It's very refreshing! They helped us source and install both a tankless hot water system and a ductless mini split. Life changing.
Worked with them for two different properties. Both times the experience was smooth and easy. At the first property there was a glitch after the install and the customer service was quick, responsive and taken care of within a few days. And the rebate process was painless and easy as well.
Laina Gray and her team were flawless in our installation process from start to finish. The best decision my husband and I have made in home improvement. Don't wait, call them today!
Responsive Team, they got my heating and cooling system installed in a timely manner. Exceptional execution, the installation went smootly, took about a week to complete but wasn't inconvenienced by a messy work site.
Overwhelmingly satisfied with everything! From start to finish it was seamless. They took care of everything, all I had to do was be home and then make the payment after it was completed. What an amazing deal! The Gree system I went with is excellent. Blasts hot heat and chilling cold a/c. The installation crew did a great job! The whole process could not have been any better. I highly recommend InHome! Great company!
I recently had a new heat pump/air handler system installed. I would like to take this opportunity to express how impressed I was with the project from start to finish. Laina was professional, informative and responsive to my emails. Thomas was a consummate professional throughout the project providing technical support and invaluable information. The installers, Andre and his staff, were also professional and efficient, completing the job sooner than I anticipated. I want to note how competent and tidy everyone was as they went about their tasks. I wouldn’t hesitate to recommend INHOME Home Services for any project.
Every phase was perfect and not an issue at all ...thanks to laina ...Micheal Messina..and the 2 installers..would def use them again
InHome took care of all the Mass Save paperwork so I got a $2,400 rebate instantly instead of needing to wait. The installers were also very high-quality. Easily the most helpful company I found to replace my boiler.
InHome was much easier to work with than other contractors I considered. I answered a few questions online and got a call in 10 minutes with a quote to replace my boiler. The account manager handled all the Mass Save rebate paperwork and 0% financing paperwork, so I saved hours doing that. Any questions I had throughout the process I could just text the Account Manager and he quickly replied. Overall I saved time, money, and headaches working with this company and would recommend them
I had a ductless mini split installed. Laina was great to get the propoisal to me and all communications up to inspection two weeks after deposit received and installed one week later. Very professional, responsive, excellent quality and exceptional price, half the costs of all other bids I got for the job. Highly recommned to anyone seeking climate control at the most affordable prices I could find. THANKS!!!
Effortless. They are everything you would want as far as customer experience. There are multiple persons with each having their own responsibility so never is one person overwhelmed. It is a 100% painless process and the most affordable and quality solution you can receive.
Andre and Rodney were incredible. My boiler went this past week (in January) and I needed a quick replacement and they were able to get the new unit in the next day! Doug was super helpful in answering my warranty questions, and my home is now warm :) Thanks team!
We used Homeworks on their new online system called InHome for a new HVAC system and I must say everything was very seamless and efficient. It was super easy to follow the online process. The installation, the removal of our old oil tank. The crew wore their masks and were pleasant. I highly recommend!
I was skeptical at first when I saw the shockingly affordable price, but there were no catches at all. Very high quality work and excellent customer service. I highly recommend this over typical contractors.
InHome handled all the Mass Save rebate paperwork so I got $2,400 off my purchase instantly. I didn't know if purchasing online could be trustworthy, but the account managers and installers answered all my questions and ensured the work was done high-quality. This was by far the most helpful company I found to replace my boiler.
I used Tetra to go green and get a heat pump installed in our entire home. I got several quotes from various contractors but Tetra's pricing was super competitive and, in general, their streamlined process and the transparency and honesty about everything was above and beyond! Highly recommended!
We had a great experience from start to finish! The installers were professional, courteous, prompt, efficient, as well as clearly knowledgeable and experienced. We appreciated how considerate they were of the fact they were in our home. They took time to answer any questions we had and for whatever explanations were needed. And we love having central AC!!
WOW! From beginning to end....INCREDIBLE!! .......quote was THOUSANDS LESS than the others......seamless, painless, awesome........installation and electricians were courteous, professional, and CLEAN! Randy and Zoe took care of me like I was royalty! They really made the whole process enjoyable! We love our new Carrier mini split system! We cant thank tetra enough!! A#1 !!!
I had a furnace, heat pump and tankless water heater installed. Overall experience very good. Parrish, Jon, Randy and Installer Mike & Elai was very helpful throughout the process, Very professional, responsive. Excellent quality, and exceptional price.
I am very pleased with the whole process. The people I talked to at Tetra were very helpful, guided me towards a system that was perfectly adapted to my needs (Bryant furnace hybrid gas/heat pump) and AO Smith hybrid heat pump/electric water heater. They also replied to my questions very quickly. The physical installation process was very smooth and very rapid (a few days) once I made my decision, the installers did not take any shortcuts and left the place very clean. The price was very competitive.
I am extremely satisfied with the exceptional service I received from the very beginning when I was asking for information up until the day of installation. I'm very appreciative with the smooth process. Very easy and stress free for me! I just can't say enough good things about Tetra. I would recommend them 100%.
They are good in completing the project as promised, but the bank they are working with (Good Leap) is sucks! I recommend that you gave ever refer to Good Leap by Tetra representative, run away!
Depending on what you're used to for heat and A/C, Heat pumps are different, and often come with a bit of a learning curve. Tetra stayed with us every step of the way as we made the necessary adjustments together with then to help our system perform well. At the end of the day, you want to work with a company that sticks by you. Tetra stuck by us !!! And their pricing was very competitive.....
Tetra was really easy to work with and they definitely know their stuff. I don’t feel like I was being sold at all and they took care of all the details.
The simple online order system seemed too easy, but it works! I got a quote overnight that was half of what the plumbing companies had quoted, for the same heating unit. It seemed too low to be good, I kept looking for the catch, but there was none! The installers showed up next day as scheduled, and were friendly, professional and thorough. After install follow up was the same courteous manner. The new combo unit is much quieted than my old boiler and we do not run out of hot water any more. Well recommended!
The sales department is strong, but the subcontracted work to install was not that great. I would have preferred Tetra to be involved through the whole process. The product is excellent, but due to the electricity pricing through Eversource, it is not efficient for heating in the winter. However, when used for cooling, Greer Heat Pumps are efficient and excellent for air conditioning and dehumidifying.
The guy misquoted me twice.
Worst nightmare. Horrible service
These guys sent me a mailer for the mass saves program. I responded with a very specific request because I know what I want but. in stead of just giving me a price for that they tried to up sell me on a bunch of stuff I wasn’t interested in. On top of that the lady who was messaging me said that it sounded like I wasn’t interested in efficiency and more interested in aesthetics. Sounds like they just want to make money and are not interested in providing what the customer wants
