Tetra Fully Covered: Boiler and Water Heater Maintenance

Max Veggeberg

Updated

October 24, 2024

Published

December 3, 2024

tl;dr

At Tetra we think you shouldn’t sweat repairs and maintenance for your heating and cooling. That’s why we don’t just handle all of the paperwork and scheduling for your install, but that we also take care of all repairs and maintenance on your system for 10 years after your install day. No hidden fees, no surprise costs, just total peace of mind.

Overview

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At a glance:

Tetra Fully Covered means we guarantee the performance of your system for 10 years
We will cover the cost of all maintenance and repair visits
You will need to do routine inspection and keep your unit in clean working condition in order for it to stay fully covered.

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What does Fully Covered mean?

Simply put, we cover everything. All repairs, tune-ups, and maintenance visits for 10 years. While other homeowners spend hundreds of dollars each year just to keep their systems running efficiently, you won’t have to pay a cent. The average homeowner can expect to spend up to $200 a year on maintenance and can see repair costs of $1,300 on average. This can lead to thousands of dollars spent over the life of your system. Not to mention higher energy bills due to your system working inefficiently. With Tetra, we cover all the costs. No out of pocket expenses, no hassle, no stress, just a comfortable home with a reliable heating and cooling system.

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Owner Maintenance Responsibility for Fully Covered

While the Tetra team will be doing the heavy lifting on major repairs and maintenance, there is some work you will have to do to keep your new boiler running in tip top shape. You are expected to inspect your system periodically and report to the Tetra team any signs of wear, leaks or erosion as and make sure that you clean your boiler filters regularly. Outside of that, Tetra takes care of the rest. Depending on your specific boiler design and brand, our team will create a servicing schedule aligns with your system's specific needs, including tune-ups. And for repairs, rest assured, we'll work with you to diagnose any issues and if necessary send a technician to fix it promptly at no cost to you. Just submit a repair request using this form.

If you have any more questions about the Tetra Guarantee head on over to our Fully Covered FAQ. If you’re looking to install a new boiler, furnace or heat pump and are interested in getting a quote, schedule a free heating and cooling consult with a member of our team.

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What do I need to do as a homeowner to maintain my boiler

While the Tetra team will be doing the heavy lifting on major repairs and maintenance, there is some work you will have to do to keep your new boiler running in tip top shape - primarily making sure you clean your filters.

Here’s how to clean your boiler filters. Which you should do every 3-4 months to keep your system in good working order.

Turn your system off.
First, drain the hot water heater side of your boiler.
Remove the clip and remove the strainer, and rinse it under cold running water.
Reinsert and tighten the strainer.
Then drain the hot water heater side of your boiler.
Remove the inlet water filter and rinse it with cold, clear running water and, if necessary, scrub it clean with a brush.
Turn off the power to your unit and take off the front cover of your boiler.
Pull the filter out of the boiler and run it under cold, clear running water and, if necessary, scrub it clean with a brush.
Allow filter to dry out completely before returning to the boiler.

You are expected to inspect your system periodically and report to the Tetra team any signs of wear, leaks or erosion as and make sure that you report any issues in your homeowner dashboard.

Outside of that, Tetra takes care of the rest!

What to expect during your Fully Covered Visit?

Your annual maintenance visit will take less than two hours to complete and your account manager will work with you to schedule it. To prepare for your Fully Covered Visit, make sure that:

You are home
The technician has access to indoors, outdoors and basement areas
Clear and remove any obstructions around both the indoor and outdoor units of your system.
Clean around the units: Clear away leaves, dust, or debris from the surrounding area of your units.
The technician will need to increase and decrease home temperatures to test system, make sure that you and whoever may be in the home during the visit are ok with this.

The technician will have all the information about your system, as well as all tools and materials required to do the visit. But if you have been noticing some issues, make sure to submit a ticket to your homeowner dashboard prior to the visit so that the technician can look into it during the visit.

Ready to be Fully Covered?

Tetra’s Fully Covered guarantee is more than just a promise, it’s a commitment to making your life easier. No more worrying about rising maintenance costs or surprise repair bills. You’re fully covered for 10 years, guaranteed.

If you’re ready to upgrade your heating and cooling system or want more information on how Tetra’s Fully Covered guarantee works, schedule a free consultation with one of our experts today.

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Become an HVAC expert

FAQ

What do I need to do as a homeowner?

In order to keep your system covered by the Fully Covered Guarantee - you need to do three things:

Inspect your system and make sure to report any issues that you see in a timely manner.

Clean your boiler filters every 4 months.
Work with your project manager to schedule your annual tune-ups

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What should I look out for when I inspect my boiler?

Look at your boiler and check for any clear signs of lower performance or excess wear

Pay close attention to:

Pipes, valves, and connections for any abnormalities such as wear, leaks, or corrosion.
Make sure venting is not blocked: both intake and exhaust can have ice buildup outside or vegetation.
Air intake must be free of obstruction (no vegetation, animals, lawn furniture, etc)
Check for any leaks/excess water: most likely to happen at joints or pressure release valve.
Check condensate drain if its clogged or blocked

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How do I Check and Clean the Boiler Filter?

Every 3-4 months, you will need to clean your boiler filter to maximize energy efficiency and safety. There are three parts to clean: the inlet water filter, the strainer, and the air intake filter. All you will need is a toothbrush and cool, running water.

Turn your system off.
First, drain the hot water heater side of your boiler.
Remove the clip and remove the strainer, and rinse it under cold running water.
Reinsert and tighten the strainer.
Then drain the hot water heater side of your boiler.
Remove the inlet water filter and rinse it with cold, clear running water and, if necessary, scrub it clean with a brush.
Turn off the power to your unit and take off the front cover of your boiler.
Pull the filter out of the boiler and run it under cold, clear running water and, if necessary, scrub it clean with a brush.
Allow filter to dry out completely before returning to the boiler.

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How do I schedule annual tune-ups?

We only send a team when necessary to perform annual maintenance on your boiler. Your dedicated project manager will schedule your annual boiler maintenance visit a year after installation.

How much does HVAC repair cost in Massachusetts?

While HVAC maintenance costs may run as little as $75 to $200, the average HVAC repair cost range is $243 to $1,567. The nationwide average HVAC repair cost is $351. More extensive damage that requires replacing parts costs upwards of $3,000. When you choose Tetra for your upgrade you don’t have to worry about any of this - all these costs are part of the Fully Covered Guarantee.

Are tune-ups included in the cost of my system?

Absolutely. Your servicing schedule aligns with your system's needs, including tune-ups. We cover the costs, sending technicians as needed at no extra charge.

Are repairs included in the cost of my system?

Absolutely. Boiler repairs including labor and parts are included in the cost of your system.

Is it really “Fully Covered”?

In short yes. Here’s what the guarantee does not cover:

System negligence: As outlined in this blog, you will need to perform routine inspections and clean your boiler filter. Following this will help keep your system operating at the highest efficiency and keep it eligible for The Fully Covered by Tetra Guarantee.
You (or anyone else!) take a baseball bat (or anything else) to your equipment and intentionally destroy it.
Another contractor damages the equipment. If that happens, we'll fix it and they'll pick up the bill.
There's an Act of God or extreme weather event. If that happens, we'll work with your homeowner's insurance and they'll cover it.

That's it, if there's anything else, it's on us.

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What happens if my HVAC system breaks?

Our highly trained, licensed contractors ensure proper installation and efficiency. If your system breaks, we'll promptly work with you to diagnose the issue and if necessary send a technician to handle the repair, all included with Fully Covered by Tetra at no extra charge.