12 Things to Look for in a Heat Pump Contractor

At a glance: 

• The best contractors will offer free, virtual estimates to save you time and money.
• Make sure your contractor offers transparent estimates and guaranteed pricing. 
• The right contractor does more than install your heat pump. They’ll help you with rebates and financing and offer personalized support through each step of the process. 

Let’s face it, heat pump contractors are a dime a dozen and choosing the right one can be difficult. Here are 12 questions to ask when you’re finding the right contractor for your project.

1. Do they offer free, virtual estimates? 

We’re all busy and scheduling the time for a contractor to visit your home can sometimes be challenging. Finding a heat pump contractor that can offer you a free, virtual estimate is a convenient way to get the process started. 

2. Do they guarantee pricing upfront?  

Nobody likes surprises when it comes to home projects. You’ll know you’ve found a great heat pump contractor when they guarantee pricing upfront and ensure transparency around all expenses. 

3. Do they help you with rebates? 

There are tons of rebates and incentives for upgrading to a heat pump, but it can be very difficult to find the information you need or the forms to get started. The right contractor will go the extra mile and handle all the paperwork for you. 

4. Do they offer financing? 

Upgrading to a heat pump should be easy and more importantly, accessible to all. It’s important to find a contractor that offers financing. If they offer 0% financing, it is even better. 

5. Do they take care of other aspects of your heat pump installation? 

Your time is important and the right heat pump contractor respects that. Contractors that handle every aspect of the installation process from scheduling to the actual project itself can make everything easier for you. 

6. Do they have a dedicated account team? 

A personalized touch goes a long way. Contractors that offer dedicated account teams to keep track of your paperwork, answer your questions, and keep you updated on the status of each step can make a world of difference.  

7. Do they offer service and equipment warranties? 

Your heat pump is an important investment that is key to helping you feel comfortable at home. Make sure your contractor offers warranties on the equipment and maintenance to keep things working efficiently. 

8. Are they licensed and top-rated? 

In order for your heat pump to reach optimal performance, it will need to be installed correctly. Finding a licensed and top-rated contractor will make you feel much more comfortable throughout the process. 

9. Will they remove your existing equipment? 

Removing your current system helps you maximize your rebates and the savings on your energy bill. Make sure your contractor will be able to remove your current equipment to ensure a smooth transition. 

10. Do they have great online reviews?

Contractors that have poor google reviews will typically perform poor service - only pick a contractor that has high ratings. 

11. Do they offer more than one brand?

Some contractors are incentivized or sponsored by single brands to push their product, meaning they could be installing systems that are right for their pocketbooks but not right for your home or budget. Make sure you choose a contractor that is willing to quote you a price for multiple brands.

12. Do they have experience designing and installing heat pumps in cold climates?

Heat pumps have been around for decades, but heat pumps are new to the northeast. Make sure you find a contractor that has experience installing them in cold climates.

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Choosing the right heat pump contractor is a major decision that could impact your home for years to come. The experts at Tetra can make the process easy as A-B-C from start to finish. The best part? Tetra offers a full- covered warranty on all your equipment. So, If anything ever happens to your heat pump, they’ll cover the cost. Say goodbye to annual maintenance contracts and unexpected repair costs. Schedule a free, heating and cooling consult and learn about your options.

If your system ever needs maintenance or repair - we cover the cost. No more annual maintenance contracts or surprise repair bills.